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Welcome to Rediffmail Customer Care

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	Frequently Asked Questions

•	Most Commonly asked Questions I have lost my password and am unable to log into my account. Rediffmail is very slow for the past few days. What is the matter? I want to change my password. What should I do? I have been receiving dirty mails since a long time and though I am blocking them, I continue to receive them. I am unable to attach any document. Please let me know the reason. I am getting unwanted mails in my Inbox. How can these mails be stopped? Some of my mails have started going to Bulk Mail. How can I stop these, as some of these mails are coming from friends? I want more than 10 messages displayed at once in my inbox. How can I set the number? Please do not send me messages on offers and shopping Why do I get the message "You have been logged out"? How often do I have to login to keep my account active? How do I get on to the New Rediffmail?

•	How do I start using Rediffmail How do I start using Rediffmail?

•	What is Inbox? What is Inbox? How do I read a message? How do I sort my emails? How do I select an email? How do I delete emails from my Inbox? How do I move emails from my Inbox to any other folder? What is Spam? What to do when you get Spam? How do I block a sender? What is 'Junk Mail'? What is 'Empty Junk Mail folder'? What is 'Tip of the day'?

•	How do I read my mails? Why are the images appearing blocked in my Rediffmail messages? How do I reply to an email? What is 'Forward Mail'? When should I use 'Reply All'? How do I add the sender(s) email ID to my Address Book? What happens when I click on 'This is Spam' link? What is an Attachment? How do I download an Attachment? What is Virus scan? Can I receive emails from a Mobile phone in my Inbox? What is a bounce@rediffmail/ failure notice? How can I print an email?

•	How do I Write a Mail? What is 'Plain text'? What is 'Graphics'? What is Quick Adress Book? Can I send the same email to more than one person at the same time? What do Cc: and Bcc: mean? How do To: Cc: and Bcc: links work? What is 'Save Draft'? What is an attachment? How do I add attachments to my email? How do I remove attachments that I have added to my email? How do I save a copy of the email I am sending? What is 'Return Receipt'? How do I add my 'signature' to all the emails I am sending? Can I un-send an email? What is the largest size message that I can send? What is 'This is not Spam'?

•	How do I Send a mail Can I send the same email to more than one person? What do Cc: and Bcc: mean? How do To: Cc: and Bcc: links work? What is 'Save Draft'? How do I save a copy of the email I am sending? What is 'Return Receipt'? How do I add my 'signature' to all the emails I am sending? Can I un-send an email? What is the largest size message that I can send? What is 'Sent Mail' setting?

•	How do I attach a file? What is an attachment? How do I add attachments to my email? How do I remove attachments that I have added to my email?

•	What are Folders What are Folders? How do I create new Folders? How do I delete Folders? How do I rename a Folder? What is 'Junk Mail' Folder? What is 'Deleted Mail' Folder? How can I retrieve my deleted emails? How do I divert incoming emails into specific folders? What should I do when my Mailbox is full?

•	How do I delete a mail? How do I delete an email after reading it? How do I delete an email directly, without reading it? How do I delete many emails at the same time? What is 'Deleted Mail' Folder? How can I retrieve my deleted emails?

•	How do I write in other languages? In how many languages can I send mails in? How do I write a mail in the language I want? Can I combine English with the language I am writing in? Can I combine any languages, other than English, while writing a mail? Can I add colour and change the size of the font, when I write in a language?

•	How do I store my contacts in the Address Book? What is an Address Book? How do I use the Address Book? How do I add new contact? How do I edit an Individual Contact? How do I delete an Individual Contact? How do I send an email to more than one contact at a time? What are Group Contacts? How do I create Group Contacts? What is Quick Address Book? How do I import my Address book?

•	What is ‘My Settings’? How do I update my personal details? How do I change my password? What is a Hint Question? What happens if I forget my password? How do I add my signature to all the emails I am sending? How do I set automatic reply? How do I change the Spam settings? How do I unblock the senders that I have blocked? What are Filters? How do I create/edit a mail filter? How do I view the filters that I have set? How do I read emails from other accounts? By default, how do I save all emails that I send? What is 'Tell us your interests'?

•	Premium features What is POP3 Access? What is an email client? How do I read and write my Rediffmail mails in Outlook Express or Outlook (auto-configure option)? How do I configure the email (Outlook express / Netscape / Eudora) client to read and write my Rediffmail mails?

•	How do I Send SMS from Redifmail? What is 'Send SMS'? Does my recipient pay for receiving the SMS I send? Can I send a SMS to more than one person at a time? Can I send SMS to people residing outside India? I sent a SMS from my Rediffmail account but the mobile recipient never received it. Why?

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