Increasingly, companies want a provider that can nimbly shift tasks and labor among its own global network of work centers.
"The real question, if you're going to sign onto somebody for five to seven years, is do they have a vision for how they're going to move work around the network," says Kevin Campbell, group chief executive for outsourcing at Accenture.
With more than 40 centers, Accenture has the ability to shift work as market demands change.
Brazil is a beneficiary
Indian providers, including Tata Consultancy Services (TCS), Wipro, and Infosys Technologies are trying to build similar global networks as well.
TCS made the decision to move into Latin America about six years ago and now has 5,571 workers in Mexico, Argentina, Brazil, Chile, Colombia, Ecuador, and Uruguay. TCS serves customers such as General Motors, Goodyear, and Motorola from the region.
Image: Job-seekers look for openings on an Internet-connected computer at an employment center in Glendale, California. The United States lost thousands of jobs to Mexico, China and India | Photograph: Robyn Beck/AFP/Getty Images
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