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'Kids are taking PCs to new heights'

• "Your most unhappy customers are your greatest source of learning."
• "There will be 'two societies' in the future: high-paid knowledge workers and low-paid service workers."
• "There are people who don't like capitalism, and people who don't like PCs. But there's no one who likes the PC who doesn't like Microsoft. People everywhere love Windows."
• "Every day we're saying, 'How can we keep this customer happy?' 'How can we get ahead in innovation by doing this, because if we don't, somebody else will.'"
• "Kids are taking PCs and the Internet to new heights. They're the ones that are designing the cutting-edge web sites. They're the ones that are pushing forth things like digital music, digital photos, instant messaging; and they will take this tool in directions that we don't even expect."