Welcome to Rediff Shopping Customer Care

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Welcome to Rediff Shopping Customer Care

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	Frequently Asked Questions about

•	Using Your Account Using Your Account Create a new account To create a new Rediff Shopping Account, click on the Sign up link found on the top right corner of Rediff Shopping homepage Fill in your personal details along with the email ID you wish to use as your Rediff Shopping ID You can use your Rediffmail ID or use any other email ID from any other email service provider to register with us and place an order through Rediff Shopping The email ID you provide will become your Rediff Shopping ID Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Login and logout of your account Steps to login or logout of your account: Steps to login: Click the Sign in link located at the top right corner of Rediff Shopping homepage Enter your email address and password Click on login (tab) to log into your account Step to logout: Click the Sign Out link located in the top right corner of our homepage Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Update your personal account information Steps for Updating Your Personal Information: Login with your email address you used to register Click on Order Status on the top right corner of Rediff Shopping homepage Select Edit Account details option and click on continue button Re-enter the details i.e. Email Address, Name, Billing Address, etc. that you wish to change and follow instructions Click continue to update your information Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Update or change your address Login with your email address you used to register Click on Order Status on the top right corner of Rediff Shopping homepage Select Edit Account details option and click on continue button Re-enter the details i.e., Billing Address, Pin Code etc. that you wish to change and follow instructions Click continue to update your information In case you need to make any changes in your billing address while in the process of placing your order, click on Step 2: Address tab found at the top of the page and make the necessary changes. Please Note: No changes can be made in the shipping address once the order is placed. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 View your Order History Steps for Reviewing Your Order history: Login with your email address you used to register Go to Rediff Shopping homepage Select Order Status from the top right corner Select Track My Order and click on continue to review your order status Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Forgot your account information If your shopping email ID is lost / forgotten, we are unable to retrieve the same. You are requested to register as a new shopper and keep your ID and password safe for future shopping. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Forgot your Rediff Shopping ID password Click on Sign in on top right corner of Rediff.com homepage Enter the email address you used while creating your account Click on forgot password? found just below the Go button You will need to give your username and click on please continue You will then need to give your alternate email ID or answer the hint question Once your identity is confirmed, your password will be sent to you on your alternate email address Please Note: Users who have registered with Rediffmail email ID: Existing password will be sent to your Rediffmail ID Users who have registered with Non-Rediffmail email ID: New password will be sent to the email ID that you have used during registration Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	How to place an order? How to place an order? How do I place an order? Steps to place your first order: For new users: You need to create a Rediff Shopping ID by signing up on Rediff Shopping homepage. You can use your Rediffmail ID or use any other email ID from other email service providers to register with us and place an order through Rediff Shopping For existing users : Click on Sign in found on the top of Rediff Shopping homepage Browse and find products you would like to buy Add the products to your shopping cart Proceed to check out Sign in with your Rediffmail shopping ID ( if you haven't already) Add or update your shipping address Provide payment details Review and submit your order Check your order status Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Find products using search or browse Search for Products To search for a product of your choice, just enter the name of the product or category in the search text box present on the top of Rediff Shopping Homepage and click on Search. The page that will follow will give you the desired results along with a choice to sort in ascending or descending order as per the price range. Browse products by category On Rediff Shopping homepage, you can find all shopping categories listed below the search text box. Just click on View All Categories link at the far right corner of these listed categories and explore the products of your choice. Find a specific product You can type the name of the specific product on the Search text box or browse through specific categories to which the product must belong to find the specific product. Find a branded product To search for a branded product of your choice, just enter the name of the product and brand or category and brand in the search text box present on the top of Rediff Shopping Homepage and click on Search. The page that will follow will give you the desired results along with a choice to sort in ascending or descending order as per the price range. Find more information on the product All products provided by various vendors on the site are displayed with the item description relating to measurements, weight, features etc. provided by the vendor and the shoppers are requested to view the details and place an order accordingly. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Check warranty information on the product It is advisable to review whether the product you are buying has an express warranty. Certain products on the site carry a warranty period, which will be mentioned at the product page, and the vendors will adhere to it. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Product has a disclaimer, what is a disclaimer? Vendors sell certain products that may have a liability disclaimer where additional terms are made known to the shopper for that product. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Add products to the shopping cart, remove products from shopping cart Once you click on any product that interests you, a detailed product page will appear for you to view the complete product information. If you plan to buy that product, you can click on Add to Cart button on the product page and proceed to buy the same. And if in case you happen to change your mind, you can remove the product from your shopping cart by selecting the product and clicking on Remove link found on top of your shopping list. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Review Shipping fees and Octroi charges Total shipping cost for products worth less than Rs 300 is Rs 50 Total shipping cost for products worth from Rs 300 . Rs 499 is Rs 60 Total shipping cost for products worth from Rs 500 . Rs 999 is Rs 70 Total shipping cost for products worth Rs 1000 and more is Rs 99 For products bought using cash on delivery (COD) as a payment option there is an additional shipping charge of Rs 25 for metro cities and Rs 50 for non-metro cities Certain products may be levied with Octroi charges which need to be paid by the shopper at the time of the delivery. Octroi charges are state government levied charges when the product enters the state. Octroi charges are specific per state and vary as per the government regulations. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Proceed to checkout Once you have added products to your shopping cart, you can select the products you wish to buy and click on Proceed to checkout link to make the payment and complete the order process. You can review all products in your shopping cart to verify you have the correct product/s (by size, color, specifications) and quantity by selecting the product link on your shopping cart page. Shopping cart link is located at the top on Rediff Shopping Homepage. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Sign-in to place an order For New Users: You need to create a Rediff Shopping ID by signing up on Rediff Shopping homepage You can use your Rediffmail ID or use any other email ID from other email service providers to register with us and place an order through Rediff Shopping For Existing users: Click on Sign in link found on top of Rediff Shopping homepage Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 I have forgotten my account information, how do I retrieve it? I have forgotten my password what should I do? Review, update, change shipping address Provide payment details Rediff Shopping Security Features Submit your order Post completing payment, submit your order and Order details will be shown on successful registration of the order Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Check your order status You will need to have Order number to check the order status On shopping page . Select Customer care - option on top right corner on shopping home page. Type your order number in Track my order field provided to get the order status. Order status . Login to shopping and go to Order status. Select option Track my order. Type your order number in the field provided to get your order status. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Changing or Canceling Orders Changing or Canceling Orders Can I cancel my order? How to cancel my order? Yes, you can cancel your order; provided the product has not yet been shipped to you by the seller or the product is not listed under special Events & Promotions (Rakhi, Diwali, Valentine etc.) and Express Delivery. To cancel the order, please call on 1 800 266 2333 or drop in a mail to shopsupport@rediff.co.in You cannot cancel your order for products listed under special Events & Promotions (Rakhi, Diwali, Valentine etc.) and Express Delivery. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Adding or modifying products in your shopping cart Once you click on any product that interests you, a detailed product page will appear for you to view the complete product information. If you plan to buy that product, you can click on Add to Cart button on the product page and proceed to buy the same. And if in case you happen to change your mind, you can remove the product from your shopping cart by selecting the product and clicking on Remove link found on top of your shopping cart page. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Can I change my order? Yes, you can change or modify your order; provided the product has not yet been shipped to you by the seller or the product is not listed under special Events & Promotions (Rakhi, Diwali, Valentine etc.) and Express Delivery. To find out the shipping status, please call on 1 800 266 2333 or drop in a mail to shopsupport@rediff.co.in You cannot change or modify your order for products listed under special Events & Promotions (Rakhi, Diwali, Valentine etc.) and Express Delivery. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Order status terms There are various statuses that determine the stage of the order. The status as would be visible for your order is as below: Order Registration > Order Approval > Order Dispatch > Order Delivery Registered - You need to follow 3 easy steps to place your order. Step 1: Sign in to your shopping account; Step 2: Update shipping and/ or delivery address; Step 3: Complete your payment details. On successful registration of your order with us, you will see the order details (Order number) on the very next page Approved - Time taken for order approval depends on the mode of payment. E.g. Credit card or debit card orders are approved instantly while cheque / DD orders are approved only after the receipt of the payment i.e post cheque clearance. Credit card/ Debit card/ Net banking - Order gets approved once the payment is realized against your order number, till then the order status shown would be .Awaiting bank approval. Cheque/DD - Order gets approved once your payment is realized against your order number post clearance of cheque/ DD received by us. You can opt for arranging for cheque pick up. The order status here will be .Awaiting Cheque/DD. COD - For orders chosen under cash on delivery option, certain situations require a confirmation of the order from the shopper. This is done by calling, so please confirm your order on call. Post your confirmation; your order will be approved. Until then the order status will read .COD confirmation required. Declined - The payment has not been cleared by the bank and the order will not be processed further Cancelled - Post registering an order, the shopper requests for order cancellation and once the order is cancelled, order status will read as .cancelled. Dispatched - Order is dispatched by the vendor on shipping address provided by you. You can check your email for more details of the dispatch details to track your order Delivered - Your order is delivered on the shipping address provided by you. At any given point, if an order is in any of the above status, the same is communicated to the shopper via email and SMS. You can also Track Your Order by sending an SMS, Track to 57333 Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Additional information on products Additional information on products What is an order status? Order status determines the stage of your order in the process of delivery. To know more about it, go to Order Status Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How will I know if my order is approved? On receiving the payment for the value of your order, an email will be sent to your ID informing you on the approval of the order For orders placed via net banking payment option, Order approval takes at least 24 - 48 hours to approve the order. For security reasons we work on the basis of the communication from the bank intimating us on the status of the payment If the payment is declined (credit cards & net banking), you will be informed of the same via email as well By payment declined, it is meant that the bank has not cleared the transaction due to which the order is declined. For further information, you are requested to contact your bank Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How do I get a receipt for my order? An invoice for the payment of your order value is sent by the vendor to you along with your order i.e the product, which you will receive along with your order delivery. For a duplicate copy of your invoice reach us at shopsupport@rediff.co.in or call us at 1 800 266 2333 and we will coordinate with the vendor who will dispatch the duplicate copy of the invoice to you directly. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How can I search for my order number and order status? Click on Order Status link on the top right corner of Rediff Shopping homepage and select Track My Order option from list that appears. Your order details including your order number and order status will be displayed. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Are there any hidden costs apart from the product price and shipping charges? At the time of registration of your order, the payment page will display the total product price and the shipping charges as applicable. This is the amount that is due to be paid by you. There are no hidden costs and all chargeable amounts are featured before the checkout page. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 If Octroi charges are applicable, who bears the Octroi charges? Octroi charges are state government levied charges when the product enters the state. Certain products may be levied with Octroi charges which need to be paid by the shopper at the time of the delivery. Octroi charges are specific per state and vary as per the government regulations. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Delivery service delays Delivery service delays The order has still not reached me. Whom do I contact for help? The number of days required for delivery for every product is mentioned at the bottom of the product page. Delivery is not attempted on Sundays and public holidays In case there is no courier service to the address mentioned in the order, the order will be cancelled and the same will be intimated to you by email. The courier details of your order will be sent via email and SMS However, if you have not received any intimation, please call on 1 800 266 2333 or drop in a mail to shopsupport@rediff.co.in. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Tracking says delivered but I have still not received my order This happens very rarely due to wrong update on the courier site. Please contact customer care immediately to get the correct status. You can write to us at shopsupport@rediff.co.in or call on 1 800 266 2333. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 My order has already been registered? Why is there a delay in receiving it? Once your order is registered, your order will be scheduled for delivery depending on its payment receipt status. For users who have chosen a 'Cheque' payment option, the order will be processed only after your cheque has been realized. For users who have chosen a 'Demand Draft' payment option, your order will be processed only after we have received your Demand Draft. For users who have chosen .Cash-On-Delivery' payment option, products will be delivered only in India to selected 250 cities and is not valid for international destinations. For users who have chosen .net banking. payment option, we require up to 48 hours to approve the order and this is dependent on how soon your bank communicates payment confirmation. Your order may not be dispatched if the order is not approved. Some reasons are stated below: -> Order is of high value and verification details are required. -> Payment is not received or cleared from the bank. -> Payment details have not been successfully entered in the system. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How do I know about my courier status? The courier status is sent via email and SMS. There are various stages to the position of the consignment. The status as would be visible is as below: Pending - The product is still not dispatched by the vendor and will be handed over to courier within the mentioned lead-time of delivery. Dispatched - The consignment has been handed over to the courier service by vendor. In Transit - The consignment is on route to the delivery destination. Delivered - The consignment is delivered and accepted with a signature or company stamp. Returned to Origin - Delivery had been attempted by the vendor, however due to reasons mentioned below; the consignment is returned back to the vendor. -> Recipient not available -> Consignment refused by the shopper -> Door closed -> Address and telephone number incorrect Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How do I find courier contact details? Once the vendor dispatches the product, the status is updated on the site along with the courier name and the AWB number. You can track the status of your order online. The courier details are also shared via email and SMS. The courier website link and AWB # is provided online. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Can I pick up the order paying by cash at Rediff.com office? Rediff Shopping is an online shopping platform wherein third party vendor's products are displayed and payment is done online itself. The products are delivered via courier service by the vendor. We do not have a retail outlet wherein products may be picked by paying cash nor do we have any collection centers. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 I am being charged extra as Octroi charges, who bears the Octroi charges? Octroi charges are state government levied charges when the product enters the state. Certain products may be levied with Octroi charges which need to be paid by the shopper at the time of the delivery. Octroi charges are specific per state and vary as per the government regulations. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 What should I do regarding defective product delivery? In case of you receiving a defective product by the seller, you must call on 1 800 266 2333 or drop in a mail at shopsupport@rediff.co.in within 48 hours from the time of delivery of your product, so we can help you resolve the problem either by arranging for replacement or refund by the seller. You will need to provide your name, email id, land line or mobile number and order id for registering your complaint. You will need to return the product in its original packaging within 7 days of registering your complaint. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Problem with my order (order not as described, order defective) Problem with my order (order not as described, order defective) What should I do regarding defective product delivery? In case of you receiving a defective product by the seller, you must call on 1 800 266 2333 or drop in a mail at shopsupport@rediff.co.in within 48 hours from the time of delivery of your product, so we can help you resolve the problem either by arranging for replacement or refund by the seller. You will need to provide your name, email ID, telephone number or mobile number and order ID for registering your complaint. You will need to return the product in its original packaging within 7 days of registering your complaint. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 What should I do if the products I have received are not as described on the product description page? You must call on 1 800 266 2333 or drop in a mail at shopsupport@rediff.co.in within 2 days on receipt of your product so we can help resolve the problem either by arranging for replacement or refund by the seller. You will need to provide your name, email id, telephone number or mobile number and order id for registering your complaint You will need to return the unused product along with its original packaging with all the items included with product within 7 days of registering your complaint. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 What should I do if a product is missing from my order? You must call on 1 800 266 2333 or drop in a mail at shopsupport@rediff.co.in within 2 days on receipt of your product so we can help resolve the problem either by arranging for replacement or refund by the seller. You will need to provide your name, email ID, telephone number or mobile number and order ID for registering your complaint You will need to return the unused product along with its original packaging with all the items included with product within 7 days of registering your complaint. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 What should I do to avail warranty service for my order? Certain products are covered under manufacturer's warranty and other under seller's warranty This is clearly mentioned in the product description To avail warranty, you have to contact manufacturer or the seller as stated in product description with the product invoice within the warranty period which is timed from the time of delivery of the product. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Shipping & Delivery Shipping & Delivery Track the shipping status of your order You will receive dispatch details (consignment number, courier name, dispatch date) through email on dispatch of the product. You can check the shipping status of your order with the consignment number on respective courier site. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Shipping fees Total shipping cost for products worth less than Rs 300 is Rs 50. Total shipping cost for products worth from Rs 300 . Rs 499 is Rs 60. Total shipping cost for products worth from Rs 500 . Rs 999 is Rs 70. Total shipping cost for products worth Rs 1000 and more is Rs 99 For products bought using cash on delivery (COD) as a payment option there is an additional shipping charge of Rs 25 for metro cities and Rs 50 for non-metro cities. Certain products may be levied with Octroi charges which need to be paid by the shopper at the time of the delivery. Octroi charges are state government levied charges when the product enters the state. Octroi charges are specific per state and vary as per the government regulations. Certain products have free shipping and it would be mentioned on the product page. However COD charges will be applicable for these products, if ordered on COD mode of payment. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Orders with multiple shipping addresses You can select only one shipping address per order and hence for multiple shipping addresses you need to place multiple orders. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 About express delivery and products available under express delivery Express delivery section gives you an option to get the product delivered in 1 day. Most of the products under this category are gift items (cake, flowers, etc..) and are hand delivered. You have an option to send message and select mid night delivery with these gifts. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Express delivery fees There are no separate delivery fees for the products listed under express delivery Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Why am I being charged separate shipping charges for each product under one order? Each product is shipped separately as there are very high chances that they belong to different vendors and hence the shipping charges are charged per product and not per order. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Can I get the delivery at a specific time? Mid night delivery is the only option where you can specify the time (12 am on specified date) under express delivery. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Product pick-up options Rediff.com provides pick up option in case you have received defective product and you wish to replace it. For this, you need to contact the customer support within 48 hrs from the time of delivery of the product. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 International Deliveries (USA and UK) We accept international orders only for events like Rakhi, valentine's day etc. Option of international delivery is mentioned on the product page if available. International delivery option is available only for US and UK. Currency would be in $ or pound respectively for US and UK, for orders placed from outside India. Mode of payment available is only Online payment via Credit card Order status is sent on mail for all such orders Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Payment Options Payment Options Modes of Payment available You can pay by COD - Cash on Delivery Debit Card Credit Card Net Banking Rediff Gift Certificate Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Cash On Delivery (COD) Process COD is cash on delivery facility wherein you can opt to make a payment of your order at the time of delivery. We offer COD facility for a wide range of products and delivery to a number of cities If you are unable to view COD option at the payment page, then we do not have COD service for that particular city and you are requested to change the delivery address or opt for a different payment option This payment option is not applicable on gifting orders. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 About Rediff.com Gift Voucher How do I redeem a Rediff.com Gift Voucher? A Rediff Gift Voucher is to be redeemed online on Rediff Shopping only. The voucher is to be used as a mode of payment at the time of making a purchase. The gift code is to be inserted in the box provided at the payment option page. The system shall update with the balance on the voucher The voucher needs to be redeemed before its expiry date. If the voucher is expired, the amount is forfeited and cannot be regenerated. What if my Rediff.com Gift Voucher amount is more / less than the order value? If the gift voucher amount is more than the order value, then the balance amount is carried forward in the voucher. The balance needs to be redeemed before the expiry of the voucher. If the gift voucher amount is less than the order value, then the balance amount is to be paid via any other prepaid mode of payment. The available alternate prepaid modes of payment are credit cards, debit card, netbanking and cheques. What if my order placed via Rediff.com gift voucher is refunded, how do I get the money back? If an order is refunded, the value is reversed to the gift voucher. The voucher may be redeemed again for a new purchase. If an order is placed via gift voucher and partly another prepaid mode, the value is first refunded to the prepaid mode and balance to the gift voucher. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Types of Credit cards that we accept Visa Masters Diners Amex Net Banking (You can choose to pay by net banking for the listed banks available on the payment page.) Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 DD or Cheque Payment If you would like to pay by demand draft (DD) or by cheque (CHQ) then you need to draw the DD or CHQ in the name of .Rediff.com India Ltd... Ensure that the cheque is crossed You need to mention the order number on the reverse along with your contact number and email ID. You can either send the DD /CHQ to Rediff.com or you can send in a request a pick facility on the payment page. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Online Transaction Security from Rediff.com We adopt stringent security measures to ensure that critically sensitive information, such as your personal information and your credit card details are protected. All your personal information is encrypted before it is transmitted over the Internet. This guarantees that your information is inaccessible to any third party. We use industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption. We are registered with VeriSign, a US-based Net Authentication Agency. Our servers are behind security firewalls to ensure maximum protection of your details. We follow strict in-house security guidelines for ensuring confidentiality of our shopper's information. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How to avail EMI scheme? EMI means Easy Monthly Installment is a scheme through which you can choose to pay the value of the order in three equal parts. This scheme is available only on ICICI Bank and Citibank credit cards. Your credit card would be charged for the order value and the same will be payable by you in 3 equal installments via 3 credit card billing statements No processing charges or interest charges applied on the payment made by EMI Post-dated cheques are not accepted Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Reasons for pending order approval There may be 2 reasons for your order not being approved despite receiving the cheque: Error in the cheque details . Cheque may be drawn in a wrong name, not crossed, not signed, no order number mentioned and/or the value does not match with the order amount (OR) Cheque is still not cleared. The order may be pending for approval if the amount is still not cleared form your bank Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Payment procedure for Gifting within / outside India If you are placing the order from India, you are required to make the payment via credit card, cheque, demand draft or net banking payment options. Gifting is not available for COD shopping transaction. If you are placing an order from outside India, you will be charged with the dollar equivalent of the Rupee price mentioned on the site Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Can we help you to get the 3D Secure password for your Credit Card/ Debit Card. Can we help you to get the 3D Secure password for your Credit Card/ Debit Card. You can register for the 3D Secure password for your credit/debit card by visiting your bank.s website. Please find below some of the banks link for your quick reference. State Bank of India ICICI Bank HDFC Bank Punjab National Bank Corporation Bank Union Bank of India Central Bank of India Citi bank Deutsche Bank Dhanalaxmi Bank IDBI bank ING Vysya Bank IndusInd Bank Andhra Bank Bank of Baroda Jammu & kashmir Bank Kotak Bank Vijaya Bank Canara Bank Karur Vysya Bank Oriental Bank of Commerce South Indian Bank HSBC Bank AXIS Bank Standard Chartered Bank

•	Gifting & Promotions Can I send my Gift on a specific date? Select the option - Send this as a Gift. during the process of placing the order. You will be allowed to enter a message and delivery date. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How do I add, view, update the message to the order that I want to be delivered as a gift? In order to send your product as a gift, you are requested to choose 'Send as a gift on a particular date' and enter or update the message and delivery date therein. These details will not be viewable in your account, however it will be captured by our system and our enabling partner will be able to view the same and deliver your order on the requested date. You can change your date of delivery of your gift, the message or the shipping address only if the product has not already been shipped. To make any of these changes, contact us 7 days a week, 9 am to 9 pm on 1 800 266 2333 (TOLL FREE) or mail us at shopsupport@rediff.co.in and we will be glad to assist you. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 I cannot complete the order as the system is not accepting my address / pin code? When the system does not accept the address / pin code that is being entered by you, it means it does not fall under the serviceable list of our logistic partners. Our logistics attempt to deliver across all cities, except for certain areas which are not serviceable. The system status tells you if the area is serviced or not. Incase your address/pincode is not accepted- please change the delivery address to another one. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Can I send an anonymous gift? For safety reasons and to avoid refusal to accept the gift or orders which may further lead to financial complications such as returning the money etc, we ensure that the sender's name is always mentioned on every package. Hence, we do not accept anonymous gift orders. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Can a Gift be delivered by express delivery? Yes. For the benefit of customers who would like to place last minute orders, we have an .express store.. Express Delivery is an exclusive store that ensures delivery within 24 hours. Products listed under .Express Delivery. are mostly hand delivered. The names of cities supporting Express Delivery is provided at the Express Store. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 I have to send multiple gifts at different addresses, how do I enter multiple addresses? Each order is permitted a single delivery address only. For delivery to multiple addresses, kindly place individual orders; For assistance in placing an order, get in touch with us 7 days a week, 9 am to 9 pm on 1 800 266 2333 (TOLLFREE) or mail us at shopsupport@rediff.co.in and we will be glad to assist you. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Returns & Refunds Return & Refund Policy If you wish to change, modify or cancel your order, it can be done provided the product has not yet been shipped to you by the seller. To find out the shipping status, please call on 1 800 266 2333 or drop in a mail at shopsupport@rediff.co.in or simply log on to shopping.rediff.com. You will need to provide your name, email and order ID for registering your request. In the rare case of you receiving a defective, damaged, or a not-as-described product by the seller You must call or drop in a mail within 2 days from delivery of your product so we can help resolve the problem either by arranging for replacement or refund by the seller. To register your complaint, you need to provide your name, email ID, land line or mobile number and order ID. You will need to return the unused product along with its original packaging with all the items included with the product within 7 days of registering your complaint. The following products shall not be eligible for return: Flowers, chocolates, cakes, mithai, dry fruits, vegetables, food items, perishable items, lingerie, or innerwear. We advise you not to accept delivery of such products that are damaged or not-as-described by the seller. In case of you receiving spoiled edible products you must call or drop in a mail within 2 days on receipt of your product so we can help resolve the problem. Products that do not apply to any warranty and/or return policy will be made specific in the product details section. For all products cancelled and/or returned, you will be given a credit for the same amount you have already paid. A refund is processed based on the mode of payment. Credit card refunds are done back to the credit card itself and will feature in the following monthly billing statement. Net banking refunds are done to the bank account you made the payment from. For Cash on delivery, Cheques and Demand Drafts, refunds are done in the form of pay orders, which will be delivered to the billing address. For cancellation, modification and/or returning products, get in touch with us 7 days a week, 9 am to 9 pm on 1 800 266 2333 (TOLL FREE) or mail us at shopsupport@rediff.co.in Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How to return a product? Returns for products that are damaged, or not-as-described product by the seller: You must call or drop in a mail at shopsupport@rediff.co.in within 2 days on receipt of your product so we can help resolve the problem either by arranging for replacement or refund by the seller. You will need to provide your name, email ID, telephone number or mobile number and order ID for registering your complaint You will need to return the unused product along with its original packaging with all the items included with product within 7 days of registering your complaint. Do review the products that cannot be returned Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 Non-returnable products There are certain products which cannot be returned and they include flowers, chocolates, cakes, mithai, dry fruits, vegetables, food items, perishable items, lingerie, or innerwear. In case of any complaint you must call or drop in a mail at shopsupport@rediff.co.in within 2 days on receipt of your product so we can help resolve the problem. Returns for products that are defective In case of you receiving a defective product by the seller, you must drop in a mail at shopsupport@rediff.co.in within 2 days on receipt of your product so we can help resolve the problem either by arranging for replacement or refund by the seller. You will need to provide your name, email id, telephone number or mobile number and order id for registering your complaint. You will need to return the product in its original packaging within 7 days of registering your complaint. Do review products that cannot be returned Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1 How are refunds processed? Once your refund complaint is processed the customer care team will inform you by email A refund is processed based on the mode of payment. If payment is done using Credit card then the amount is refunded to the credit card itself and will feature in the following monthly billing statement. If the payment is done using Net banking as a payment then the amount is refunded to the bank account. If payment is done using either Cash on delivery, Cheques and Demand drafts, then the amount is refunded in the form of pay orders, which will be delivered to the billing address. In case of any further queries, get in touch with us 7 days a week, 9 am to 9 pm on 1 800 266 2333 (TOLL FREE) or mail us at shopsupport@rediff.co.in Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

•	Selling on Rediff.com If you are keen on selling your products on Rediff.com, we request you to contact us with your details like how long you have been in this business, have sold online before, do have an online shop, what product categories do you deal in, company information and your contact details on shopsupport@rediff.co.in. Our merchandising team will get back to you in 7 working days time. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

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•	Contact Rediff Shopping Customer Support Team You may browse through our FAQ section for replies to your queries or fill up the feedback form to receive a reply via email. If you are still unsatisfied or have a doubt that is not addressed, get in touch with us 7 days a week, 9 am to 9 pm on 1 800 266 2333 (TOLL FREE) or mail us at shopsupport@rediff.co.in and we will be glad to assist you. Does this answer your query? Yes, Go Back to Support Page No, Contact Customer Support 1

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