WR suspends TTE after he makes passenger write apology letter
November 05, 2024 19:17
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The Western Railway has suspended a train ticket examiner for allegedly making a passenger write an apology after the latter asked him to speak in Marathi, an official said on Tuesday.
The action came after a photograph of the apology letter surfaced on social media, and passengers staged a protest, he said.
Talking to PTI, Vineet Abhishek, chief public relations officer of Western Railway, said an inquiry is ordered into the incident that took place at Nallasopara station on November 3, and TTE Rakesh Mourya has been suspended.
"All passengers, regardless of their religion, language, or region, are equal to us. Providing excellent service to them is our goal. The matter will be investigated thoroughly, and necessary action will be taken," he said.
Around 70 to 80 passengers staged a protest at Nallasopara station after the purported apology letter surfaced on social media on Monday, officials said.
According to officials, the TTE asked the passenger, Amit Patil, and his wife to furnish their local train tickets.
The couple asked him to speak to them in Marathi as they did not understand Hindi, and an argument ensued.
The TTE took the couple to the office of the Railway Protection Force, where Patil claimed that the official had threatened them and made him write an apology, they said.
The Western Railway, in its statement, affirmed its commitment to respecting all languages and passengers.
"Western Railway respects all languages spoken across the country and values the diversity of our passengers, standing firm on unity in diversity," it stated. -- PTI
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