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The Convergys office in Hyderabad. Inset: CEO David F Dougherty
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Top 10 knowledge process outsourcing companies

November 13, 2008

7. Convergys

President, CEO: David F Dougherty

What it does: Convergys delivers a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between clients, their customers and their employees to improve business performance.

It helps clients recruit, service and retain customers and employees using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness while decreasing costs.

Areas of operation: US, Belgium, Denmark, France, Germany, Hungary, Israel, the Netherlands, Portugal, Russia, Spain, Switzeland, Turkey, UK, Egypt, Oman, Qatar, Saudi Arabia, UAE, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Australia, Argentina, Brazil, and Columbia.

Image: The Convergys office in Hyderabad. Inset: CEO David F Dougherty

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