Said to be one of the most comprehensive publications on outsourcing, The Black Book of Outsourcing also comes out with various rankings on companies who specialise in this field.
It has recently listed the top 10 knowledge process outsourcing companies for retail consumer goods. And the list contains a few surprises…
1. Fractal Analytics
CEO: Srikanth Velamakanni
What it does: Fractal deploys analytics to drive significant value for companies in the areas of customer acquisition, retention, value enhancement, risk management and marketing optimisation. They specialise in financial services, insurance, retail and CPG (consumer packaged goods) domain.
Areas of operation: They have delivery centres in Mumbai, New Delhi and Kolkata in India, and consulting offices in the US and Singapore. They work with clients in multiple geographies including USA, Canada, Latin America, India, South Korea, Taiwan, and Australia.
Image: Fractal Analytics's headquarters in Mumbai
Also read: The success story of Michael Dell
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