As against the earlier policy where passengers wishing to cancel their tickets were provided credit voucher, passengers under the new cancellation policy would receive cash back against all ticket cancellations, a Deccan release said.
Passengers can now cancel tickets upto four hours prior to flight departure. A cancellation charge of Rs 750 per passenger, per sector and transaction fee (10 percent of basic fare) would be deducted and the balance will be refunded. There will be no cancellation charge for infants.
As per the new rescheduling policy, passengers can reschedule their ticket upto four hours prior to flight departure. A sum of Rs 750, per person, per sector, will be charged for all advancements and postponements. Passengers had the option of modifying the date and time of travel.
The new cancellation and rescheduling policy came into effect from March 17.
However, for tickets booked on or before March 16, 2008, the old policy would apply, the release said.
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