India's booming outsourcing sector has been hit by a fraud again.
This time, an HSBC BPO staffer has been accused of siphoning off Rs 1.8 crore from the accounts of around 20 customers from the HSBC India centre in Bangalore.
Some time ago, three former employees of MphasiS BFL's BPO operation MSource, and nine others, had defrauded 4 Citibank customers of about $350,000.
With the rising number of frauds, big salaries and high attrition rates, could India lose its position as the BPO king of the world? Do such frauds give India a bad name?
Or do you think the BPO sector in India will keep booming despite the setbacks?
