A probe into the alleged peddling of sensitive data about British bank customers by an Indian call centre employee will not have any serious impact on the Indian BPO industry, top executives of call centers in Hyderabad felt.
"There is no need to read too much into it. These things do happen all over the world and the frequency is more in the UK and the US," Knoah Solutions Pvt Ltd, Indian arm of US-based Knoah Solutions Inc, president and CEO Sri Myneni told PTI on Friday.
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He said such an incident had "rarely happened" during the last five years in the BPO industry.
"In any field there is scope for irregularity. If you compare the number of BPO transactions and incidences of such kind, they are negligible. However, leading companies should take note of this and strengthen security network," he added.
According to Shakti Sagar, managing director, ADP Pvt Ltd, the whole issue is "very strange."
"Right from the beginning, Indian BPO companies have been focussing on the security aspect. The investigation has to throw light on how this could happen. Henceforth, companies need to be more vigilant," Sagar said, adding that he did not think the incident would impact the industry.
British tabloid The Sun said its journalist had paid a call centre employee in New Delhi to obtain classified information like account numbers, credit card details and passwords of British bank customers.
