Indian IT major HCL said on Wednesday that it will add 300-400 more jobs during this fiscal at its business process outsourcing centre in Northern Ireland, making the country a hub for its European operations.
In a reversal of the trend of UK companies relocating call centres to India, HCL said its BPO in Belfast can garner more business from clients in Europe, who are reluctant to outsource works to offshore locations like India.
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HCL BPO already employs 1100 people at the call centre in Belfast, an operation it took over from BT (British Telecom) in 2001, retaining the entire 290 employees.
"HCL is the largest Indian employer in the UK in the IT sector," N Ranjit, chief operating officer, HCL BPO, told reporters in Chennai, after a meeting with a delegation from Northern Ireland, led by its economy minister Barry Gardiner.
Explaining the advantages of Northern Ireland, Ranjit said lower labour costs of at least 15 per cent as compared to other European centres and high quality of manpower, were the main factors helping HCL BPO in Belfast.
"Our Belfast revenues have grown to £20 million this year from £16 million last year," he said.
Gardiner said Northern Ireland was set to become the first region in the whole of Europe to have 100 per cent broadband access. "This will make Northern Ireland an attractive destination for IT and BPO companies," he said.
Ranjit said HCL BPO's Belfast centre has a total of nine clients, including BT and operates in six European languages.
"The labour costs are 30 per cent lower, when compared to Belgium and Holland," he said.
HCL bought 90 per cent stake of the Belfast operations from BT in December 2001. The remaining 10 per cent will be bought in December, he said.
Gardiner said, "HCL's was a huge success story" and further investments show a "reversal of the trend."
He said the political debate and opposition on outsourcing in the US will not be 'replicated' in the British political arena, thanks to the success story of HCL.
Stuart Innes, British Deputy High Commissioner, said India and the UK were coming closer through better economic ties, as shown by the increasing investments by Indian companies in the UK and vice-versa.
"UK is now the second biggest investor into India and India is the eighth biggest investor in the UK," he said.
