The Indian call centres, particularly those in Bangalore, are comparable to the best in the world, an author of a new book on outsourcing has claimed.
"The call centres are well manned as a large number of skilled management personnel are available there at all levels," said Mark Kobayashi-Hillary, author of 'Outsourcing to India: The off-shore advantage' at its launch in London on Monday night.
The Deputy High Commissioner of India to the United Kingdom, Dr Satyabrata Pal, launched the book.
Hillary, who has spent the last few years in Bangalore and Hyderabad, described the new book as a "practitioner's guide."
"It introduces India step by step and at the same time explains advantages of outsourcing in India," Hillary said.
Thousands of jobs were created in the United Kingdom because of British companies' decision to have joint ventures with Indian companies and their decision to have call centres in India, he said.
Speaking at the launch, Pal said the Indian government was fully committed to globalisation.
"The large English-speaking Indian population is there for use of the entire world," he said.
Pal said during the last two years a large number of British companies have invested in India and the country has become an attractive market for their products.
