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Updated: 09 March, 2009

The most emailed reports, features and slideshows in the past 24 hours.

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Master the art of cold calling If you have ever felt a sense of awkwardness while picking up the phone and calling someone you don't know, you know how challenging making a cold call can be. Whether to confirm an appointment, ask for an interview or to sell something, mastering the art of cold calling will definitely make life easier.
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