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Acquaint yourself with the security measures

December 15, 2008
Acquaint yourself with the security measures wherever you go, so you know the quickest way of communicating with the personnel should the need arise. In this situation, each room was equipped with functioning intercoms, which none of the guests used. I'm at a loss as to the reasoning behind this. They could have called the main desk or other rooms, but nobody did.

Follow instructions quickly and efficiently

If you're aware that a risky operation is underway, be calm and patient. Wait for the armed forces to reach you and then follow their instructions quickly and efficiently. When we were searching the rooms of the Oberoi Hotel, we were trying to search as silently as we could. The master key wasn't working on all the rooms, so we were creeping along, whispering outside each door, telling the occupants to open up and let the commandos in. But some people were too scared to listen. In fact, we spent 30 minutes outside one door, pleading with the occupant inside to open up. Finally, we had to use exlosives to gain entry. We found him, a Chinese man, shot in the leg, about to pass out from loss of blood. If he had answered us, at least we would have known it was an injured person inside and not the terrorists. And had he opened up sooner, we could have helped him sooner and not wasted so much time knocking and whispering outside.

Also see: How do YOU plan to make a difference?
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