The proposed merger between two state-run telecom giants -- Bharat Sanchar Nigam Limited and Mahanagar Telephone Nigam Limited -- might have hit a roadblock, but both the companies plan to synergise their operations across the country.
"We plan to synergise our operations with MTNL, which would enable us to provide customer support through a single platform," BSNL Chairman and Managing Director Kuldeep Goyal told PTI.
He said "discussions with NYSE listed firm MTNL on this issue has already started and we expect the process to be complete in a couple of months."
"We will become one company for both BSNL as well as MTNL's customers after streamlining of operations of both the PSUs," Goyal said.
The customer care centres of one company would be able