Following are the norms announced by the ministry of civil aviation for domestic passenger services:
- Before entering the terminal, passenger to ensure that he or she is wearing a mask
- Passenger to report at the airport 2 hours before flights
- Passenger to travel in an authorised taxi/personal vehicle following the norms specified by the home ministry
- During transit to airport, the passenger should take all precautions to prevent infection
- Passenger to certify the status of history of his or her health through the Aarogya Setu App or a self-declaration form
- Ensure web check-in and obtain a boarding pass
- Baggage limitations -- only one check-in bag and one cabin bag allowed
- Vulnerable persons such as very elderly, pregnant women, passengers with ailments are advised to avoid air travel
- Passenger to download the baggage tag and baggage identification number, print it and affix it on the bag at a prominent place
- In case the passenger is not able to print the baggage tag, then he or she should mention the PNR number and his or her name on a thick piece of paper and affix it / tag it with a strong string
- Passenger to proceed to security hold area after security screening
- While waiting in the security hold area, passenger to maintain social distancing and sanitisation protocols
- Chairs marked 'Not For Use' should not be occupied
- Passenger to dispose of all the bio-hazardous material like used masks, gloves, tissues etc in the yellow-coloured disposable bins/bags placed at strategic locations at the airport
- Passengers to collect the safety kit (three-layered surgical mask and sanitiser) from the airlines near the boarding gate
- Passengers to wear mask and sanitise his/her hands before proceeding to the boarding gate for scanning of the boarding pass
- Passengers to be attentive towards boarding announcements and reach the boarding queue by following social distancing
- Display of identity cards by passengers is a must & check-in of the boarding pass would be done by the passenger by self-scanning of e-boarding pass
- During the flight, passengers to strictly follow hygiene and sanitation. Face-to-face interaction to be minimised
- Passenger to minimise the use of toilets and avoid any non-essential movement in the aisles
- No queuing at the toilets and only one companion for children and the elderly would be allowed
- No meal service in the aircraft. Water bottle to be made available in the galley area or on the seats. Eatables not to be consumed during the flight
- No newspaper or magazine will be available, no onboard sale of any item
- If the passenger feels uncomfortable, fatigued or has respiratory distress, it should be brought to the immediate notice of the crew
- The disembarkation from the aircraft would be sequential
- Social distance and sanitation should be maintained at the arrival gate aerobridge, coaches, jet ladders ramps etc
- To disembark passengers to strictly follow the instructions of the crew
- Trolleys in the arrival area to be used sparingly
- Passenger to wait at the baggage hold area till the baggage arrives in batches.
The ministry of civil aviation said on Thursday that about a third of operations will be allowed under strict norms when domestic flight services restart on Monday after a two-month hiatus due to the coronavirus pandemic, and all the airlines will have to adhere to the upper and lower limits of fares prescribed by the government.