The exclusive service starts on the ground in Frankfurt, in the newly-built first class terminal or in the new first class lounges. In the premium travel segment, Lufthansa is thus also setting new international standards.
Concierge services, limousine-transfer direct to the aircraft, an exclusive ambience with gourmet restaurant and personal attention for guests from arrival at the airport right through to take-off are the special features of the service with which Lufthansa makes travel even more comfortable for its first class guests.
In the future, Lufthansa will help its first class passengers in Frankfurt with the usual procedures when arriving at the airport, from parking the car to check-in, security controls and customs, in order to save time and make their journey more hassle-free.
"The customers should have more time for more important things. First class guests who spend many days of the month aboard an aircraft and at airports expect to be able to decide for themselves how they spend their time. We would like to create an environment similar to that of a journey by private jet. Top service for top customers. That is our claim for the first class terminal and the first class lounges at the airport," said the Chairman of Lufthansa's executive board Wolfgang Mayrhuber in a media release.
In the first class terminal, in an area of around 1,800 square metres, Lufthansa first class guests can make better use of their time before take-off.
Personal assistant
A personal assistant is at the passenger's disposal throughout his entire stay. The guest has the choice of how he would like to spend the time until take-off: separate rooms, individual offices complete with telephone, Notebook connection and office materials offer the possibility of working in absolute privacy.
The guest can relax in luxuriously-furnished rooms, complete with modern and spacious bathrooms with shower and bathtub, to provide much-needed refreshment before or after a long journey.
On comfortable sofas, armchairs and relaxation chairs guests can make themselves comfortable in the lounge area, watch TV or select from an extensive range of newspapers and magazines.
There is also the possibility of watching individual films, listening to music or surfing the Internet using wireless LAN. In the first class terminal's restaurant, the chefs prepare seasonal dishes before the eyes of the guest.
Limousine service
A separate cigar lounge with snacks and drinks is also available for smokers. Guests in the first class terminal will no longer have to walk to the gate in the future.
They will be picked up in good time before take-off and chauffeur-driven in a Mercedes S-Class or Porsche Cayenne directly to the aircraft.
"With the first class terminal and lounges we are offering a new service dimension for our best and most loyal customers -- a further sign of Lufthansa's customer orientation," says Thierry Antinori, executive vice president marketing and sales of Lufthansa German Airlines.
The first class terminal and the first class lounges in the airport supplement each other perfectly. The two new first class lounges at Frankfurt Airport offer transfer passengers many convenient features.
On December 1, when the first class terminal and the first class lounges will be officially opened, the special services will not only be available to first class customers, but also to members of the new HON Circle status within the Miles & More programme.
This status can be achieved by anyone who collects 600,000 HON Circle miles within a period of two calendar years.
Lufthansa Chairman Wolfgang Mayrhuber at the world's first luxury air terminal. Photo: Getty Images