Renowned tour operator, Cox and Kings, has been asked by a consumer court to pay Rs 82,000 as compensation to two tourists for providing poor service during their Europe tour.
Holding the travel company guilty of 'deficiency' in service, the New Delhi District Consumer Disputes Redressal Forum president, K K Chopra, and members, R K Manchanda and Neeru Mittal, said "it was in fact the most horrifying experience for the tourists. The opposite party was guided only by the motive to make money".
The forum's directive came on a complaint filed by Sunil and Meera Khetrapal who alleged that the tour operator did not give them enough time for sight-seeing and skipped several tourist attractions, including Disneyland in Paris, during their tour.
The complainants alleged that in February 2005, the Cox and Kings issued large advertisements for the 10-day long European tour covering London, Brussels, Paris, Switzerland and Germany.
The duo made their booking by paying Rs 30,000 in advance along with their passports. On May 6, 2005 they were informed that the flight had been cancelled.
They then reported the next day at