Call drops in India high: Survey

A survey has found out that on average 4.73 per cent of calls get dropped in the country, much higher than the global average of three per cent.

By the RedMango Analytics report, 59.1 per cent of dropped calls were due to poor quality and 36.9 per cent of all the dropped calls were due to network faults.

RedMango Analytics conducted the survey across 20 cities, including Mumbai, Kolkata, Bengaluru and Jammu.

“The current call drop rates in India contradict the acceptable rate prescribed by Telecom Regulatory Authority of India,” Umang Shah, co-founder and head, innovation and marketing, said.

Poor quality can be defined as high interference in the radio signal from the mobile phone to the tower and vice versa that causes calls to drop.

According to the report, higher-priced smartphones worth Rs 30,000 and above experienced lowest call drops followed by mid-range smartphones.

“RedMango measured the voice experience of these handsets across multiple networks and cities. There are three other reasons negatively impacting the call drop scenario.

"The most easily identifiable reason being poor connectivity, the second poor quality and lastly network failures, which means a call may also drop due to various network issues such as congestion,” the survey said.

The image is used for representational purpose only. Photograph: Reuters