While counterfeit products being sold online are not new and all major e-commerce players including, Flipkart, Snapdeal and Amazon have been through it, the consumer in this case, Jay Samal, is planning to lodge a first information report against the Bengaluru-based company for the hassle.
Flipkart, in its response to the consumer has described the event as ‘rare’ and ‘isolated’, adding it is investigating the matter internally. Samal has been re -funded the money he had paid for the speaker.
“The matter is not just about getting the money refunded. Selling fake products is a serious crime.
"Not just me, many others are also going through the same hassle by buying these fake products,” Samal, an advertisement industry executive said.
To prevent this, “I'm planning to file an FIR and the matter should be decided in the courts.”
Flipkart did not respond to a query sent by Business Standard on the matter.
This newspaper has reviewed the emails exchanged between the consumer and the Flipkart customer care team.