Networking solutions provider Cisco, which started its services business in India two years back, is working on ways to take its services revenue from the region to over 17 per cent in the next couple of years.
"When we started our services division in India two years back, we were in no way comparable with our global services revenue share. But, now our services revenue in India is the fastest-growing in the Asia Pacific region with the market maturing and people identifying the role of services and paying for it," says G B Kumar, senior vice-president, Customer Advocacy, Cisco India & SAARC.
Cisco works with a number of IT vendors such as Wipro, HCL, IBM and Datacraft as its tier-I partners in India who provide a lot of value-added services on the top of Cisco's solutions and services.
Besides, Cisco has over 100 partners in tier-II cities, who provide network level services to the company's SME customers.
With an aim of enhancing its services delivery capabilities, the company has recently established a repair centre in Bangalore, the second one of its kind in the Asia-Pacific region. Cisco has a repair centre in China.
The India centre, which is co-located with Aricent (earlier Flextronics), focuses on repairing Cisco's Catalyst 600 range of routers, the main product from its routers family.