BPO service provider Firstsource Solutions said on Friday it has signed a five-year outsourcing partnership agreement worth up to $80 million with British banking giant Barclays PLC for supporting its operations in the United States.
As per the outsourcing partnership agreement, Firstsource would manage Barclays' operations center in Colorado Springs and would provide customer care and collection support to its US cardholders, Firstsource Solutions said in a filing to the Bombay Stock Exchange.
"This is an ideal partnership for both Firstsource and Barclays. For Barclays, Firstsource will apply best practices with other financial institutions to increase efficiency and customer satisfaction. For