Nokia on Monday blamed fake batteries and tampered cell phones for explosion in its mobiles, while advising that customers must always use original components.
"Every single incident is being investigated and almost all cases where explosion took place involve either fake batteries or their phones were tampered. We are doing our best to educate our customers about the disadvantages of using counterfeit accessories," D Shivakumar, managing director of Nokia India, said in New Delhi.
The company's reaction follows after some incidents of Nokia mobile phones exploding were reported from states such
as West Bengal and Gujarat in the past few days.
The Finnish company, which mustered support from the Cellular Operators Association and Indian Cellular Association, also assured that all cases involving replacement of batteries covered under product advisory of August 14 would be resolved in the next 10-15
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