The UK-based insurance giant Aviva plans to transfer 2,900 employees from its third party BPO partners, EXL and WNS, to its own offshore division - Aviva Global Services, in the current calendar year, a company executive said on Friday.
Aviva, the UK's largest insurance company and the world's fifth largest, said it has successfully completed the transfer of over 1,600 employees at its Bangalore operations from Aviva-24/7 Customer to AGS on January 1.
Aviva had built the offshore BPO roles in partnership with three vendor partners -- EXL, WNS and 24/7 Customer - under the BOT (Build, Operate, Transfer) contract with them that has enabled it to ramp up rapidly and gain the 'speed to market'.
The transfer of these employees to AGS means that Aviva can avoid paying "premium" to the vendor partners,