"We will work with the legal authorities in Australia and India to ensure that those responsible for any criminal breaches are promptly prosecuted and face the maximum penalty," Nasscom said in a statement, a day after Australian television channel ABC claimed some Indian call centres were illegally selling personal information of thousands of Australian customers.
It said the problem of theft of data was not unique to any single nation but affected all.
Another outsourcing scam hits India
"Indian IT companies undertaking work for global companies contractually comply with all the requirements of the relevant privacy and data protection laws of the home country, as well as other security and confidentiality safeguards. But the industry is determined to raise standards even further," Nasscom said.
"This problem, unfortunately, is unlikely to diminish as the world becomes increasingly interconnected and wrapped, criminal minds are likely to outpace technological solutions," it added.
"Nasscom is concerned that such reports emanate from 'entrapment operations' and no person has reported any harm yet; in the absence of a formal complaint, even the enforcement officials cannot launch formal investigations and apprehend the criminals," the statement said.