BPOs continue to remain a hot career option with most Indian youngsters. The lure of good money, the perks offered and the professional training that is given still scores over the inconvenience of working in a night shift.
However, despite the attrition, getting a job in a BPO is not all that easy -- it requires an understanding about the industry, their requirements and the kind of profile that BPO companies look out for.
What are the qualities that BPO interviews test? Is 'voice and accent' the most important attribute or is it 'telemarketing skills'?
What kind of background do BPOs look for in a potential employee? Is it all about a candidate's ability or willingness to work night shifts?
As an HR professional, recruiter or corporate trainer, what do you think about BPO interviews? Are they easy to crack? What should a potential employee be armed with? Share your views with us.
If you have sailed through a BPO interview and got the job, tell us what worked in your favour. Suggest tips for those who will be going for their BPO job interviews in the coming weeks.