The quality of services of Indian telephony service providers are way below the benchmark set by the Telecom Regulatory Authority of India.
The performance indicators for the quarter ended June 30, revealed that most of the telecom companies - both mobile and basic services - maintained the previous quarter levels.
On the mobile telephony front, BSNL was the only company that did not meet the parametres of percentage of connections with good voice quality.
The state-owned telephony service provider was aligning with Trai's stipulation of greater than 95 per cent in five circles, namely Kerala, Punjab, Himachal Pradesh, Bihar and Orissa. The PSU's performance in Kerala was a pitiable 88 per cent.
Most of the mobile service providers were also not upto the mark on the faults per 100 subscribers. Bharti Tele-ventures, with its Uttar Pradesh-east (2.30 per cent), Assam (5.53 per cent) and North East (6.50 per cent) recorded the lowest, which was way below the regulator's benchmark of less than 1 per cent.
The regulator also found that the operators are not meeting the benchmark of 99 per cent under call success rate. BSNL with 88 per cent CSR for Tamil Nadu, 88 per cent for Orissa and Rajasthan at 89 per cent, were below the regulator's stipulation.
Under the parameter, 'Fault cleared within 24 hours', the performance of BSNL (Uttar Pradesh-east at Kolkata circles were 74 per cent and 88 per cent, and Tata (West Bengal, Uttar Pradesh-west, Kerala Kolkatta and Andhra Pradesh) were 6 per cent, 38 per cent, 39 per cent, 39 per cent and 43 per cent. The regulator's benchmark for this is 100 per cent.
On the basic telephony front, only 48 out of the total 75 licensees met the benchmark under the 'provision of telephone within 7 days'.
The performance of MTNL (Mumbai) was 47.41 per cent and BSNL in Andhra Pradesh was 58.66 per cent, 32.89 per cent in Bihar, 20.82 per cent in Jharkhand and 28.23 per cent in West Bengal were much below the regulator's stipulation of 100 per cent.
However, according to TRAI, Reliance Infocomm had reported a 100 per cent promptness in all its circles.
On the fault incidences front, which according to the regulator should be less than three faults per 100 phones per month, BSNL and MTNL have not met the QoS benchmark in all its circles.
All the private operators, except Bharti Tele-Ventures in Madhya Pradesh and Chhattisgarh, and Tata in Maharashtra and Uttar Pradesh-east, have met the parametre.
On the percentage of 'faults repaired by next working day', only five out of 26 circles of BSNL have met the benchmark, while MTNL also failed to meet the benchmark. Trai's benchmark was not met by MTNL and BSNL in certain circles.
However, Tata Teleservices (Delhi, Maharashtra, Mumbai) and all the private operators have met the QoS stipulated benchmark of making the repairs in over 90 per cent of the cases by the next working day.