"It is estimated that the helpline services would require 10 persons initially to provide the nation wide helpline service to Sebi," the regulator said in an addendum to its tender inviting bids from agencies interested in setting up the call centre.
Sebi floated the tender early this month as it plans to outsource its investor helpline service to a third-party call centre.
Besides complaints, the call centre would attend investor calls on issues like trading accounts and complaint status.
It will also provide assistance in matters like transfer and transmission of shares, IPOs, etc.
Besides, the call centre would also require to provide guidance on status of companies on whether they are unlisted, sick, vanished or delisted besides matters pertaining to other regulators that are not under the Sebi purview.
Sebi in the long run wants a minimum 500-seat operation capacity for one shift and a 1500-seat capacity for three-shift operations, with equal number of call centre agents.
However, it needs an initial staff strength of 10
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