"We expect our plans for call centre to be in place in the fiscal 2005-06 and make it operational in the same year," SBI deputy managing director R N Ramanathan said on the sidelines of a seminar on communications organised by Indian Merchants' Chamber in Mumbai on Tuesday.
"The customers need an interface for technical queries and assistance in operating ATM facility and Internet banking.
These aspects would be dealt with by the call centre," he said. The call centre would initially have over 100 seats and the capacity would later be scaled up as the core banking solution is rolled out across the country, he said.
The call centre would be outsourced but SBI is yet to select service provider for it, Ramanathan added.