Over 11.80 million Airtel customers will be able to enjoy seamless mobile service when roaming overseas. They will avail the benefits of bridge roaming, bridge prepaid, bridge enterprise & bridge concierge services in seven international markets on the alliance members' network.
These services have been launched simultaneously in eight countries and 64 million mobile users in Asia-Pacific will benefit from them, a Bharti release said.
Airtel has introduced the bridge roaming facility, which allows customers easy access to the same short codes for calling customer service or accessing their voice mail as they do at home.
With Bridge Prepaid facility, all Airtel prepaid customers will be able to top-up their prepaid accounts overseas at designated bridge mobile alliance member counters using local currency and continue to use their prepaid accounts when roaming overseas.
Bridge Mobile Alliance includes Globe Telecom (Philippines), Maxis (Malaysia), SingTel Mobile (Singapore), SingTel Optus (Australia), Taiwan Mobile (Taiwan), Telkomsel (Indonesia) and CSL (Hong Kong). Connecting to GPRS for Internet surfing or MMS will now be hassle-free.
All Airtel customers can also avail their home customer service support when they travel overseas through Bridge Concierge - a personalised customer service support at designated Bridge Mobile Alliance counters providing roamers with on-site assistance if they lose their mobile phones or require roaming support.
The services include SIM card and handset replacement, special purchase promotions and free call-home support to the home operator customer service lines at selected locations.
For Airtel's enterprise customers with regional mobile needs, Bridge Enterprise provides a regional one-stop shop service with mobile voice, data and SMS packages.
All these services will be provided by local operators under the alliance's network available in all eight countries.